Booking Terms and Conditions
These booking terms apply to any enrolment into a course of regular classes which you book with Seasons Art Class East Croydon.
About us
Seasons Art Class East Croydon is an independent franchisee of The Seasons Art Class UK Limited (company number 09309827), registered at 4 Sudley Way, Bognor Regis, West Sussex, PO21 1EU. When you book a course with us, your contract is with Seasons Art Class East Croydon and we are solely responsible for the art course you have purchased.
How to contact us
Please direct any queries about your booking to us by email at seasonsartclasscroydon@gmail.com. Our studio is at Christ Church Methodist, Back Hall, 114 Lower Addiscombe Road, Croydon, CR0 6AD.
If you wish to contact The Seasons Art Class head office, email info@theseasonsartclass.com.
How to book
Bookings can be made via our website, by email, or by telephone. On booking you will receive an email with course details and payment instructions.
Course fees and payments
The fee for the 14-week art course will be the price shown in your booking confirmation email or notified to you over the telephone.
Taxes are included in the course fee, along with most applicable art materials, with the exception of those contained in the starter pack or returners pack, which can be purchased separately.
On receipt of the booking email, an instalment (deposit) of £135 is due within 48 hours in order to secure the student's place. Due to limited space, we cannot hold the place and a delay in payment may result in the booking being cancelled.
If the course is booked within 7 days of the course starting, the full course fee will be due.
We will contact you regarding payment of the balance of the course fee. Alternative instalment plans may also be available.
Please note that non-payment of the remaining balance may mean that the place is forfeited and the student will not be able to attend the course.
General refund and cancellation policy
Should you wish to cancel the booking, payments are non-refundable, except as follows:
You can cancel your booking at any time within 15 calendar days from the date the contract between you and us is first formed, provided you have not had face-to-face contact with us when making that booking. This is referred to as the cancellation period. To exercise your right you must inform us in writing of your decision to cancel within the cancellation period.
Important — please read as it affects your ability to cancel
If you start or attend your booked art course during and before the end of the cancellation period (e.g. attending regular classes within the cancellation period) and then subsequently exercise your right to cancel because the cancellation period is still running, you must pay the cost of the classes which have been provided to you up until the date you exercised your right to cancel.
To end the contract, email seasonsartclasscroydon@gmail.com including your name, booking details and, where available, your phone number.
Any refunds due to you will be processed no later than 14 days after the date on which your notice to cancel was received. A deduction in proportion to classes already attended may apply. All refunds will be issued using the same method used for payment unless you expressly agree otherwise.
We will always seek to make reasonable adjustments for students with additional needs. However, if behaviour from a student or an accompanying carer prevents others from learning or poses a health or safety risk after we have issued a warning and attempted to resolve the issue, we may withdraw the place. In such cases remaining course fees may be forfeited.
Cancellation by Seasons Art Class
In the event of a single class needing to be cancelled due to unforeseen circumstances, the student will be contacted and an alternative date will be offered. If the student is unable to make this date, a refund for the fee of that single class will be issued within 14 days.
In the event of the course being cancelled mid-way through, a refund will be offered for all remaining sessions. In the event of the whole course being cancelled on or before the start date, a full refund will be issued.
Your legal rights
As a consumer, you have legal rights in relation to the courses. Advice about your legal rights is available from your local Citizens' Advice Bureau. For detailed information please visit citizensadvice.org.uk. Nothing in these terms and conditions will affect these legal rights.
Your personal information
We will use the personal information you provide to us strictly in accordance with our Privacy Notice.
General
Any notices under these terms will be sent by email. Please keep the email address you provide us up to date. Notices shall be deemed received on the day the email is sent, provided we don't receive a bounce or delivery failure.
These booking terms are governed by English law and the courts of England shall have non-exclusive jurisdiction. If you are a resident of Northern Ireland you may choose to bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may choose to bring proceedings in Scotland.